We hope the following FAQ will help you better understand our products and services.

What is fiber optic cable?

Fiber optic cable is a type of cable used for transmitting optical signals, composed of one or multiple optical fibers, plastic coating, strengthening elements, and protective coverings.

What are the uses of fiber optic cables?

Fiber optic cables are widely used in fields such as communications, broadcasting and television, data centers, medical equipment, and security surveillance.

What are the advantages of fiber optic cable?

Fiber optic cable has the advantages of high-speed transmission, large bandwidth, long-distance transmission, anti-interference, etc., which can meet the requirements of modern communication for high-speed, high-quality, and high reliability.

How to choose fiber optic cables?

Choosing fiber optic cables requires consideration of factors such as transmission distance, transmission speed, network topology, environmental factors, etc.

How can I contact you for purchasing?

If you need to purchase fiber optic cable, you can contact us by phone, email, online consultation, etc. We will provide you with professional product consultation and after-sales service.

Does your fiber optic cable comply with international standards?

Yes, our optical cables comply with ISO9001 quality management system and ROHS environmental protection certification.

What product types does your company have?

Fiber optic cables

Fiber optic interconnect products

Fiber optic connectors and accessories

What is the difference between your products in the industry?

Our products adhere to the concept of quality first and differentiated research and development, and meet the needs of customers according to the requirements of different product characteristics.

What is your pricing mechanism?

Our prices may vary based on supply and other market factors. After your company sends us an inquiry, we will send you an updated price list.

What certification do you have?

ISO9001, RoHS certification, UL certification, CE certification, ANATEL certification, CPR certification

What delivery methods does our company have?

Sea transportation, Air transportation, Express delivery

What payment methods does our company have?

Wire transfer, Letter of credit, PayPal, Western Union

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality packaging for shipping. We also use special hazard packaging for dangerous goods and certified refrigerated shippers for temperature sensitive shipments. Special packaging and non-standard packaging requests may incur additional charges.

How about the shipping cost?

Shipping costs depend on the pickup method you choose. Express delivery is usually the fastest but also the most expensive way. Sea freight is the best solution for bulk cargo. We can only give you the exact shipping cost if we know the details of quantity, weight and transportation way.

How can I check the logistics information?

You can check the logistics information with sales consultant.

How to confirm after receiving the goods?

After receiving the goods, please check whether the packaging is intact for the first time. If there is any damage or problem, please refuse to sign and contact us.

How can I contact the after-sales service team of the company?

 You can contact our after-sales service team through the following ways:

Contact: Lucy Liu

Phone: +86 15361805223

Email: lucy@oyii.net 

What after-sales service does the company provide?

Product quality assurance

Product manuals and documentation

Free technical support

Lifetime maintenance and support

How can I check the repair status of the product I purchased?

You can check the repair status of the product you purchased through sales consultant.

My product has a problem during use, how can I apply for repair service?

If your product has a problem during use, you can apply for repair service through sales consultant.